We know that preparing for your holiday is an exciting time. From working out what to take, to finding out about flights and transfers, there’s a lot to remember. For some people it can also be an anxious time, and it helps to have as much information as possible before you arrive.
This post is all about what to expect when you arrive at Club MAC Alcudia for the first time. We have many returning guests at our resort, including those who have been coming for a long time, but for first-timers, here’s some information to reassure you.
Arriving at reception
When you arrive at our reception area, our guest services team will check you in. This process is always as quick as possible but do bear in mind that if there are lots of people arriving at once, there can be a slight wait.
Rest assured that the team will always try to get your check-in sorted as quickly as possible, no matter what time you arrive. Our reception area is open 24 hours a day and there is always a member of staff on hand.
Finding your room
As soon as you have been fitted with your All-Inclusive wristband, we will allocate your room number and tell you which hotel building you’re staying in. We have three hotel buildings at Club MAC Alcudia: Marte, Jupiter and Saturno. You will be allocated a room depending on your booking requirements, and who you booked with.
Booking directly with Club MAC online or over the phone is the easiest, quickest and most cost-effective way to book your holiday. All you need to do is pay a 10% deposit to hold your booking, and then you can pay the balance either before you arrive or on arrival. By booking directly, you are then free to choose your own flight times separately.
Facilities information
When you know your building and room number, the reception team will tell you how to reach your building. You’ll be given all kinds of extra information, including which floor your room is on, and where other facilities can be found.
You’ll be given a site map, and the receptionist will point out where everything is. Don’t be afraid to ask any question you have at this stage. We want you to feel welcome and happy as soon as you set foot through our doors, and the guest services team is always happy to help.
The kinds of facilities they will point out include the hidden ones, such as the laundry room, ironing room, where to find the children’s soft play area and directions to the Kids Club in the Dragon House. Look out also for the shooting area and the sand court behind the Dragon House, as well as various other facilities.
Hidropark and restaurants
Other information you’ll receive will be eating times at the restaurants. There is a restaurant in each of the hotels, as well as a burger bar. You can eat breakfast and dinner at any of the three buildings, and there are various themed nights throughout the week. Note that Saturno is closed at lunchtimes, but there is plenty on offer at Marte and Jupiter’s restaurants.
Information on the Hidropark, including opening hours, is also provided here. Please note that although entrance is free, and you can visit and use the Hidropark as much as you like during your stay at Club MAC Alcudia, this doesn’t extend to the food in the waterpark. You can either pop back to Club MAC for your meals as it’s just over the road, or purchase food at reasonable prices at the park.
Cleaning and servicing your room
At Club MAC, we are concerned with the environmental impact of our services. Therefore, we don’t automatically change towels and sheets every day when servicing the room. If you want your sheets changed, please leave the sign clearly visible. You’ll find the sign on your desk in the room. If you want your towels changed, please leave the dirty items in the bath or shower.
It’s good to talk
If you want to talk to anyone on reception, please dial ‘9’, or you can always pop along to the Guest Satisfaction department in the Jupiter building behind the glass lifts. Don’t forget to download the Club MAC app for all the entertainment information, menu for the day and bus timetables.
We look forward to welcoming you to Alcudia!
