If you are a first-time guest at Club MAC, you might be unsure as to how you can make the most of your stay with us. Navigating through our wide range of offerings and activities can seem a tad overwhelming the first time, so we have put together a list of tips and tricks over a two-part series to help you have a fuss-free and comfortable family holiday.
Find the information you need
- Club MAC is a large resort with 1024 rooms spread across three buildings, 8 swimming pools, lakes, restaurants, and activity zones. There is a lot of information to guide you around, easily available on our website and the apps.
- Check out our web-app Clubmac.dtouch
- The website has a detailed FAQ section, where you can find answers to most questions, including information on excursions.
- While staying with us, our staff will be able to guide you well, and the 24/7 reception is only a call away by dialing 9 from your room phone.
- We print a daily newsletter to help you plan your day, which you can pick up in the lobbies or at breakfast.
- Stay informed and receive important Club MAC news all year round by following us on Facebook, Twitter, Instagram, Tiktok and Youtube
Getting to and around Club MAC
- To get to Club MAC from the airport, you can avail of shared or private transfers via this link.
- You can avail of our free shuttle that runs to and from between the resort main gate and the beach (Minerva street nº2 or search for “club mac bus stop” on Google Maps) between 10 am and 5 pm, every half an hour. Access our Web-app, go to ‘our services’ and there go to ‘transport’.
- There is a free shuttle in the evenings during the high season from 7:30 pm to 10:30 pm to the port where there are many and restaurants and bars. Access the timetable go to the same page as explained before.
Know the rooms and facilities before you book
- Before you book a package, know what is included in the All-Inclusive vs All-Inclusive Gold packages and which services are paid. Note that all-inclusive applies only to food and drink, not to all services.
- Pick between the various types of rooms – Standard, Premium, Family Suite.
- All rooms include centralised AC, fridge, coffee/tea maker, desk, television, telephone, free safe, toiletries, and hairdryer.
- Get free Wi-Fi in your room with the code ‘clubmacwifi’ and stay connected.
- Had a late night or need to be up early? Get wake-up services on request.
- Note that the air conditioning won’t work properly if you leave your balcony door ajar.
- You can avail additional paid services like washing, hairdresser, beauty treatment, medical centre, lockers for luggage, and professional photography.
- You can also get free access to dressing rooms. Bring your own towels or rent pool towels against a small deposit. A useful service for early arrivals or late departures!
- The private doctor’s office at the resort is open from 1000 hrs till 1700 hrs daily. They accept most travel insurances, but factor in any excesses.
- You can get pedalos for free in the mornings from 1000 hrs till 1300 hrs. Don’t miss it!
Dine and drink without the hassle
- We have three restaurants in the three buildings – Jupiter, Saturn and Marte – which are open between 08.00 hours and midnight. Check their opening hours on the website or the app to know where to head to eat when.
- The restaurants serve all-you-can-eat breakfast and buffet-style daily themed dinners as well as buffet lunches.
- Speak to the restaurant maître about any allergies or dietary requirements upon entering the restaurant.
- Between mealtimes, hot and cold snacks and soft ice creams are served at the bars, where you can also enjoy free drinks from 1000 hours till midnight. The choice of drinks depends on your package.
- Late dinner is available from 22.00 hours till midnight. There are also options for early breakfast and takeaway picnic – just ask!
- In fact, if you’re headed out on a picnic, we can also help you with excursion options or hire a car for you to travel locally.
- There are separate bars for kids and adults, please use these facilities accordingly.
- You can get high chairs for babies and use the microwaves at our restaurants. Microwaves are also available for use in the halls of the buildings for when the restaurants are closed.
- The Coffee Corner self-service bars are operational 24 hours in each building.
- We can help you celebrate a special occasion like a birthday, anniversary or honeymoon. Use this link to check prices and request in advance. Want something extra? Book a package that includes a visit from the Club MAC mascot to your table, subject to availability, by emailing us at jeferecepcioncm@mac-hotels.com
Want more expert suggestions on how to make your family holiday at Club MAC an unforgettable experience? Watch out for the next set of handy info on how to pick the right entertainment option, know where to shop, and better-to-know tips and tricks – coming next on this blog.
