Here at Club MAC Alcudia, we understand that you want to start your holiday as soon as possible. We try to make every moment as exciting as possible, with all our facilities available to guests no matter when they arrive. But before you can relax, here are a few things you should know about checking in and out of our resort.
Check-In
It is important to remember that a booking is valid from 2pm to 11am the next day. When arriving at Club MAC, you can check in from 2pm on your arrival date. If you are arriving with us in the early hours of the morning and don’t want to wait until 2pm to access your room, we suggest you do book an extra day from the night before. This will give you access to your room straight after arrival; always a blessing when travelling with children!
But if you turn up early and your room isn’t quite ready, you’ll be given access to the luggage room and changing facilities as well as your all-inclusive bracelet so you can go ahead and enjoy the facilities straight away.
You’ll be able to dig into the food and drinks, go straight to the water park and enjoy the whole resort complex straight away while we get your room sorted. It’s always good to have a small bag of essentials to help you enjoy your holiday straight away if you do arrive early. Make sure you can easily grab your swimming costumes, towels, flip flops and everything else you’d need.
What to bring?
You’ll need to bring a print out of your tour operator’s voucher. We can’t accept a screenshot on your mobile phone, so do make sure you have a physical copy of it. If you have made a direct booking with us this is not necessary.
We’ll also need to see a passport for everyone in your party. If you have them ready up front you’ll get through the process more quickly. You’ll then need to sign on a tablet and, if you’re from the UK, input your postcode, select your address and leave your email.
All-Inclusive bracelet
After the formal stuff has been completed, you’ll all get your all-inclusive bracelet. They’re personalised for every guest, so must be applied individually at reception.
Once you have your bracelet, you’ll be asked to pay the local environmental tax, which is 1.1 Euros (including VAT) per adult (aged 16+) per night. You don’t need to pay any for children, and if you’re staying for a while, after the ninth night the tax will be halved.
You’ll then get your keys, our welcome leaflet and lots of information on the resort.
Late Check-Out
If you have a late flight or just want a final lie in on the last day of your holiday, we have options to extend your check out past 11am. In some cases, we can offer a late check out. These are confirmed the night before departure only. To extend your check out, simply go to the reception after 6pm to ask if there is availability and if the room can be kept for a few more hours. If you’re travelling with children and want to guarantee that you have a room up until you must leave us, we strongly recommend that you book an extra night with us. This will ensure there is a room available to you. For ease, this booking can be done directly with us at reception, even if you have booked your holiday through a tour operator.
If we have limited availability, and you can’t keep your room for longer, a courtesy room can be used to store your baggage and freshen up. In any case, your all-inclusive package is still available until you leave the hotel on your departure day.
